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#MCS2014: Firms using digital services to build customer relationships

Companies will increasingly use digital channels to build relationships with their customers, according to a technology industry expert.

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Keil Hubert: First, Do No Harm

Massively complex technology solutions tend to fail more often than they succeed. Business Technology’s resident U.S. blogger Keil Hubert suggests that losing sight of the end users’ critical business processes inevitably leads to the development and deployment of IT solutions that make customers’ lives worse instead of better.

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#MCS2014: Mobile is ‘in Twitter’s DNA’ and vital to all of its products

People get so distracted by their phones that they walk into lampposts, according to Georgina Parnell, lead account executive at Twitter UK.

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JP Morgan cyber attack exposes 76 million customers’ personal details

A massive cyber attack on JP Morgan has exposed 76 million customers’ names, addresses, phone numbers and email addresses the bank has revealed.

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#MCS2014: The Mobile Content Summit 2014 LIVE from London

Welcome to Business Technology‘s live coverage of The Mobile Content Summit 2014 from the Queen Elizabeth II Conference Centre in London. We’ll be reporting via this liveblog throughout the day. You can also get involved using the #MCS2014 hashtag and by sending your tweets to us at @ContentCubed. You’ll also find reports from the conference on [...]

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Information Security: Compliance alone is ‘not enough’ for businesses

Recent high-profile incidents like the iCloud celebrity photo breach will encourage companies to go further above and beyond regulatory requirements when it comes to information security, according to an encryption expert.

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#MCS2014: How to make money in a world of free digital content

The customers of the digital world expect more for less. We read openly-available news online, stream music from Spotify for free, and play chart-topping games like Angry Birds and Candy Crush Saga without parting with any of our cash – initially, at least.

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BAFTA initiative equips kids for the UK’s video games industry and beyond

Last week the British Academy of Film and Television Arts (BAFTA) relaunched its Young Games Designers (YGD) initiative. While the programme is geared towards helping young people into the UK’s £1.7 billion video games industry, the experts say that the skills learned could also equip them for jobs in other digital sectors.

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#MCS2014: ‘The experience must be intuitive and of benefit to the customer’

Automotive companies face a unique set of challenges to create smooth and consistent customer experiences for in-car user interfaces, according to an industry expert.

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Keil Hubert: Watch What Happens

Now that his 2014 Summer Interviewing Series is over, Business Technology’s resident U.S. ‘blogger Keil Hubert wants everyone to stop freaking out over Apple’s new watch. Thanks.

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